Members Weekly Update 10 May 2024


Friday 10 May 2024




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On Tuesday 7 May we launched a new regular ‘drop-in’ for members. ‘Tuesday at Ten’ was well attended and we look forward to hosting it each week into the future.

Our first speaker was Sherry King (above) from, who talked about Wellbeing at Work for the ‘Sandwich Generation’ (people who work whilst also caring for their children and elderly parents).

Join us every Tuesday at 10am to hear from guest speakers, discuss hot topics and share your views

Click the link below to be part of the community and join us every Tuesday at 10am to hear from guest speakers, discuss hot topics and share your views…




North Yorkshire Council pays providers in advance, then does a financial reconciliation retrospectively. They’ve received mixed feedback from providers – it’s hard work for some providers who prefer to be paid on invoice and for others, it’s a useful cash flow lifeline.

ICG has pushed for a debate on it, and NYC has agreed to do a listening exercise.

NYC want to engage directly with non-residential providers about payments in advance would like to explore the aspects that work well and also understand how things can improve.


BOOK NOW! click links below…

TO BOOK FOR WEDNESDAY 15th MAY – 2.00-2.30pm


TO BOOK FOR TUESDAY 21st MAY – 4.30-5.00pm


TO BOOK FOR WEDNESDAY 22nd MAY – 4.00-4.30pm


TO BOOK FOR FRIDAY 24th MAY – 10.00-10.30am



Latest news from HEMPSONS



CQC well led quality statements: an analysis

In this the second of a series of 4 Care England webinars, Philippa Doyle, head of social care at leading health social care and charity lawyers, Hempsons will examine two of the CQC Well Led Quality Statements and provide you with insight and guidance into what CQC are looking for when assessing you against those questions.

Click here to register

A recording of Webinar 1, including slides, FAQ and supporting information can be viewed HERE


Hempsons Social Care Newsbrief – Spring/Summer 2024

We are delighted to continue to support all providers, large and small and hope there is something for everyone in this edition. You can access the full Newsbrief, or click on the links below. Please get in touch if you have any questions or comments.

In this issue:

A new CQC fundamental standard: Visiting and accompanying in care homes, hospitals and hospices

Fundamental standards of care training

Guidance for when a social care provider is called to an inquest

Top tips for managing vexatious families

Client spotlight – Louise Bestwick, chief executive,
Bradford Care Association

Workforce update

Timeline for the Government’s new five-point package of measures for the immigration system

Premises: mitigating liability for repairs and dilapidations

How current instability may impact the sale and purchase of care homes

Access the full Newsbrief here.

Hempsons fundamental standards of care training

Hempsons’ Philippa Doyle has given training sessions to help ICG members ensure they are operating in accordance with the fundamental standards of care – and tick some CQC boxes too. As well as this training for registered managers Hempsons also offer 2-hour training sessions for front line staff.

These sessions are designed to provide front line staff with a more practical approach to understanding their regulatory responsibilities in their day-to-day practice. If you would be interested in commissioning this training for your service you can find out more here.




Welcome to this week’s edition of The Handover newsletter! 

Today, I will be talking about all things risk assessments in social care.

In the world of social care, ensuring the safety and wellbeing of individuals is incredibly important. And that’s where risk assessments come in.

So, what exactly are risk assessments in social care?

They’re a way to identify, analyse, and prioritise potential risks that individuals may face in different care settings. It’s all about making sure that those in need receive the best care possible.

However, risk assessments in social care can often be poorly executed, caused by:

  • Inadequate assessment of individual needs
  • Lack of regular review and updates
  • Insufficient staff training and awareness

These shortcomings can have serious consequences and impact the quality of care provided to vulnerable individuals.

Why are risk assessments necessary?

Ensuring safety: By identifying potential risks and hazards, care providers can take necessary steps to minimise injury, accident, or harm. This proactive approach helps create a safe environment for everyone involved.

Person-centred care: Each individual has unique needs, preferences, and vulnerabilities. By conducting risk assessments, care providers can better understand the specific risks that individuals face and tailor support to meet their needs effectively.

Compliance with regulations: Regulatory bodies, such as the CQC, often require risk assessments as part of their evaluation process. Regularly conducting assessments demonstrates a service’s commitment to compliance and can help prevent potential legal issues.

The role of tech in risk assessments

Gone are the days of manual risk assessments on piles of paper cluttering your desk. Technology has revolutionised this task, making it more efficient and streamlined.

Digital systems provide standardised templates, automated reminders, and centralised data storage.

Not only does this simplify the process, but it also promotes collaboration among care teams, and ensures that risk assessments are always up to date.

But that’s not all – technology also enables better data analysis, making it easier to identify patterns and trends in incidents or near-misses. This can help make better informed decisions and further enhance the safety of social care settings.

My top tips to mitigate risks

So, I’ve touched on the importance of risk assessments in social care. Now, let’s discuss how you can actually reduce those risks! Here are my 4 top tips to help you mitigate risk effectively:

Conduct thorough risk assessments: Regularly assess the risks involved in providing social care services. Identify potential hazards, evaluate the level of risk, and develop appropriate strategies to mitigate those risks.

Invest in staff training and awareness: Properly trained and informed staff are better equipped to identify potential risks and respond appropriately. Make sure to provide comprehensive training on risk assessment processes and ensure staff are aware of the significance of their role in reducing risks.

Review and update assessments regularly: Remember, risks and individual needs can change over time. That’s why it’s important to conduct regular reviews to ensure that care plans remain relevant and effective.

Foster a culture of communication and reporting: Encourage open communication and transparency within your service. Create a process for staff to report any concerns or incidents promptly. This helps to address risks and take preventative measures before they escalate.

Implementing these tips will help you create a safe and secure environment at your service, minimising potential risks and ensuring the wellbeing of those in your care.

Examples of risk assessments in social care

As I have discussed, risk assessments in health and social care are essential for delivering quality care and mitigating risks.

A few common examples of assessments used by most care providers include falls screening, behaviour assessment, accessing the community, body mass index (BMI), and medication.

If you’re keen to learn more about how to conduct a risk assessment, head over to our blog page where we’ve shared some useful templates to help you standardise your assessment process (in case you’re not already using digital tools).


Simplifying the new CQC assessment framework

Are you still feeling unsure about the new CQC single assessment framework and what it means for you?

We have just the resource to help you navigate and understand these changes more easily – our ebook on simplifying the new CQC assessment framework!

We understand that there is a lot of new information to digest, that’s why we’ve created a single resource that simplifies the new framework.

Inside our ebook, you can expect to find:

  • A breakdown of what’s staying the same, what’s changing and what’s new

  • An overview of the key questions and quality statements

  • Insight into the new evidence categories

  • How the CQC assesses quality and performance





Downloadable risk assessments templates

Are you struggling to maintain consistency in your risk assessments?

Without clear guidelines or processes, risk assessments can vary in approach, quality, and accuracy.

Digital systems are a great way to make this more efficient and streamlined but if you haven’t gone digital yet, our free downloadable templates can help.

Our templates are designed to help you gather the essential details you need, standardising your process to improve care delivery across your service.

Download our most popular risk assessment templates which include:

  • Body Mass Index (BMI)
  • Waterlow
  • Manual handling (moving and handling)





In response to feedback from Registered Managers, a workforce support hub has been developed specifically to support social care registered managers and their management teams in the North Yorkshire and York area.  Access is free and it brings together information from a range of sources that will help you to manage your workforce needs.  You will find a range of information supporting you with recruitment and retention, staff learning and development, the new training and development fund (formerly the Workforce Development Fund), the new Level 2 Care Certificate, plus much more…


Please complete the registration form using the QR code above, or by clicking the button below…




Join iCG and all our other care colleagues in supporting the ‘Speak up for Care’ campaign. You can access a range of ready-made campaign materials from the National Care Forum by clicking below.




FREE Dementia Awareness Training for ICG MEMBERS

Independent Care Group is delighted to be managing (on behalf of North Yorkshire Council and in partnership with Tees, Esk and Wear Valleys NHS Trust and Dementia Forward) DEMENTIA NETWORK – a new project aimed at improving the quality of care for people with dementia.  

Launching at the end of the month, DEMENTIA NETWORK is holding a series of Dementia Awareness Training days and meetings across our region.

The courses are interactive and a certificate of attendance will be awarded.






International recruitment in Social Care – is it all over?

BA Healthcare, has written an article outlining the implications of recent changes to health and care visa rules and the ongoing disruption many providers have faced trying to navigate the process. For members who are actively using the health and care visa route, you may find this article useful in understanding what is currently happening.

The article can be accessed here.



The Nuffield Trust has published a briefing outlining what it thinks adult social care needs from the next government.

The briefing sets out a number of tests the next government needs to meet:

  1. Set out a plan for cohesive reform that offers clear benefits and grant social care policy parity with the NHS.

  2. Introduce a credible mechanism to fund adult social care sustainably.

  3. Introduce greater consistency in, and expand, access to publicly funded care.

  4. Ensure that people who need social care have choice and control and can access personalised support.

  5. Set out a clear long-term strategy for the social care workforce that ensures staff are valued and want to stay in social care.

  6. Bring stability, growth and steady improvement to the organisations that deliver care.

  7. Set out plans for supporting England’s unpaid carers.

  8. Ensure social care reform work alongside other services, in particular the NHS.


UK COVID-19 Inquiry: Update from National Care Forum, Homecare Association and Care England

The National Care Forum, Homecare Association and Care England have been working together to ensure that the UK COVID-19 Inquiry has the opportunity to hear the voice and experiences of the adult social care provider sector as part of its examination of the UK’s response to and the impact of the COVID-19 pandemic.

We are running a webinar on 15th May 2pm-3pm, designed to update providers on the work of the Inquiry to date, how it works and the ways that we have been participating and seeking to ensure that the experience of social care providers is heard and understood as part of Module 2 (focused on core UK decision-making and political governance) and Module 6 (focused on the social care sector).

We will seek to demystify the language and the processes, provide generic advice on contact/rule 9 requests from the Inquiry team and how to approach these, remind our audience of all the rules associated with the Inquiry and offer a chance for Q&A. We will also be joined by Anthony Collins Solicitors.

You can register for the call using the link HERE.





We’re delighted to announce Humber and North Yorkshire’s Health and Wellbeing calendar for 2023/25 is now live! Take advantage of these FREE virtual sessions available to all volunteers and staff working within health and social care including NHS, non-NHS, community care, social care, local authority and VCSE.

What’s coming up..

May 2024

15th May        Mental Health within the workplace

21st May        Desk based movement and mobilisation

30th May        Menopause Awareness for colleagues and Line managers

June 2024

13th June       Stop reacting and start responding: Stress and Self Care

26th June       Menopause Awareness for colleagues and Line managers

July 2024

2nd July         Hand reflexology for MSK

12th July        Understand and managing your periods

17th July        Imposter Syndrome

23rd July        Menopause Awareness for colleagues and Line managers

For the full list of descriptions and more dates for these virtual sessions please visit Humber and North Yorkshire Health and Care Partnership – Booking by Bookwhen.

Please feel free to distribute amongst colleagues/teams and networks within your organisations.

For all other queries please feel to email us at:






I am happy to share with you the date and location for our annual trek! This year we will be taking on the Yorkshire 3 Peaks on 20th September 2024. Info can be found here:

A few things to highlight:

The trek will last for 1 day and will involve refreshments and dinner

There is a minimum sponsorship obligation of £400.

2 or 3 of us from CWC will be joining the trek

I am happy to send as many t-shirts as I need to for the trek and any training content you’d like to get. I can also set up the JustGiving page for you and the team, if this is something you’d like me to do.

If you need any more info, I am happy to jump on a call to discuss.

Kind regards,

Joshua Richardson, Events manager CWC



We are pleased to share with you the CWC April Circular, which is packed full of charity news, partner information and details about our upcoming events.

If you would like to subscribe to get this newsletter delivered directly to you each month, please visit their website and scroll down the bottom of any page & complete your details.



What Is Compassionate Leave and When Can Employees Take It?

In life, unexpected events like a family emergency, a bereavement, or a personal crisis can significantly affect our wellbeing. During these challenging times, employees may need to step away from work responsibilities.

This type of absence is commonly known as compassionate leave. This blog will take you through everything you need to know about compassionate leave, including:

  • What is compassionate leave?

  • How does compassionate leave work?

  • How does it differ from bereavement leave?

  • Applicable UK laws

  • Are employees entitled to compassionate leave?

  • How much compassionate leave is an employee entitled to?

  • How to create a compassionate leave policy.




With #MentalHealthAwarenessWeek right round the corner understanding and implementing stress risk assessments into your workforce couldn’t be more important.

49% of all work-related ill health cases are due to stress and it is your legal responsibility to manage this effectively with a risk assessment.


Spotting stress in the workplace can be hard especially with how overwhelming day to day business life can be. But with workplace stress on the rise and absenteeism at over 76% now is the time to take back control of your business. So, get all the information you need to protect your employees and create a stress-free workplace with our Partner Citation’s free beginner’s guide to stress risk assessments.

Download now:

What’s included?

·       What are stress risk assessments?

·       How to help employees with work related stress

·       HSE’s six management standards

Download now:

If you’d like to chat about how Citation can help with the HR and Health & Safety side of your business, just fill in their call-back form, and they’ll get right back to you. Remember to quote ‘Independent Care Group’ when enquiring to access preferential rates.




Adult Social Care Training and Development Fund

Guidance for adult social care employers on the training funds reimbursement scheme. Click the link below:





We know from the data that we publish that high turnover rates and churn remain a key challenge for the sector. We have a ‘leaky bucket’ in social care and employers need to focus on measures which can improve staff retention. 

Thankfully our data also shows that there are things that can help. Factors like investing in staff development and cultivating a positive workplace are all proven to help retain the right people for longer.

Throughout May and June, Skills for Care is focusing on the ways that adult social care employers can keep the right people working at their organisations. We’ll be looking at how keeping staff for the long-term starts from day one, by recruiting the right people with the right values and providing an effective induction. We’ll also be looking at the importance of workplace culture and ongoing learning and development in retaining staff.

During the campaign, we’re signposting to our relevant support and resources on our campaign landing page. There you will also find blogs and articles from others who have had success with keeping the right people. You can also stay connected with the campaign on social media using #KeepTheRightPeople.







Click below for more information







 Bradford’s biggest sensory room to open in The Broadway

A new space for those with sensory processing needs is opening in The Broadway on Wednesday 22 May. The room in The Broadway is opening in collaboration with the centre, Bradford Council and Bradford District Care NHS Foundation Trust, and will be a calm space for neurodivergent visitors to retreat to if they feel overwhelmed. Sensory rooms allow users to calm down and relieve any stress as well as improve focus by allowing exploration in a safe engaging environment. Read more…

 Airedale Hospital becomes first to use new software for Raac

Airedale hospital has become the first in the UK to use new geospatial software to help pinpoint high-risk crumbling concrete panels. More than 80% of floors, walls and ceilings at the Airedale Hospital, in Keighley, are made of Raac, or reinforced autoclaved aerated concrete, which has a lifespan of about 30 years. The new software allows estate teams to instantly identify potential problems and help minimise disruption. Read more…

Public and patient governors sought by Bradford Hospitals

Bradford Teaching Hospitals NHS Foundation Trust is seeking public and patient governors to sit on the Foundation Trust’s Council. The Trust is seeking to fill six seats. Five from people who live in public constituencies, and one seat for a patient constituency. All nominations should be received by the Returning Officer, Abi Walcott-Daniel by 5pm on Wednesday, 22 May. Find out more.

Walk and wonder during national walking month

Celebrate #NationalWalkingMonth in May by discovering the rich history and culture of Bradford as you follow the many walking trails which lead you around the district. From the historic Brontë Parsonage Museum to the fascinating Bingley Five Rise Locks, there are countless treasures to be found along a variety of routes. Are you ready to start your adventure? Read more…

Bradford Literature Festival is back 

Get the dates in your diary for Bradford Literature Festival 2024: Friday 28 June – Sunday 7 July 2024. BLF celebrates its 10th anniversary with 10 days of literature, music, theatre, cultural discussions, lectures and family events. Tickets will be available to book soon, with events launching in mid-May.





The latest edition of the City of Bradford Provider Bulletin can be accessed here…



Advertise with iCG

Do you know any businesses who might like to advertise in our magazine?

Pass on the information below or get them to email us at:






iCG is working on an exciting ‘Top Secret’ project with an Ivor Novello Award-nominated singer/songwriter and needs your help…

Are there any ICG members, staff or residents who are known for their singing talents and would like to be considered for a very special recording later this year?

Email ICG Marketing Executive, Brian for more details, or send a sound or video clip of yourself singing to: